Refund policy

Returns

We accept return requests within 14 days of delivery. To be eligible, an item must be unused, unworn, unwashed, and in the same condition in which it was received, with any original tags and packaging. You will also need your order number or proof of purchase.

To request a return, email hello@velayastudio.com with your order number and the item you would like to return. Please do not send an item back without authorization. If your return is approved, we will provide the designated return address and return instructions privately by email. Returns sent without prior authorization may not be accepted.

Return shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. We recommend using a trackable shipping method because Velaya Studio is not responsible for return packages lost in transit.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at hello@velayastudio.com with your order number and clear photos so we can review the issue and make it right.

Items that cannot be returned

We cannot accept returns for gift cards, personalized or custom-made items, items marked final sale, or products that have been worn, washed, used, altered, or damaged after delivery. If you are unsure whether an item is eligible, contact us before sending it back.

Exchanges

For the fastest exchange, request a return for the original item and place a new order after the return is approved.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact hello@velayastudio.com.