What is Velaya Studio?
Velaya is a colorful lifestyle brand for expressive everyday pieces. Phone cases are our first fully developed edit, followed by apparel, with more lifestyle categories planned for the future.
Do you offer free shipping?
Yes. Standard U.S. shipping is free when your merchandise subtotal is more than $100 after discounts and before taxes. Available rates for other orders are shown at checkout.
When will my order arrive?
Processing and delivery times vary because some products are made to order. Review the estimate shown at checkout and watch for your shipping-confirmation email with tracking.
Can items from one order arrive separately?
Yes. Products may be produced or shipped from different locations, so an order can arrive in more than one package.
How do I choose the correct phone case?
Check your phone’s exact model in its settings before ordering. Similar model names can have different dimensions and camera layouts. Choose the matching device from the product-page selector.
Are the cases magnetic?
Case features are listed on each product page. Products described as magnetic are designed for compatible magnetic chargers and accessories, but performance can vary by device and third-party accessory.
How do I choose an apparel size?
Use the size information on the product page and compare it with a garment you already own. Fit can vary between styles, so check each product before ordering.
What is your return policy?
Contact us within 14 days of delivery. Eligible products must be unused, unworn, and in their original condition and packaging. See our Returns & Refunds page for full details.
Can I change or cancel my order?
Contact us as quickly as possible. We will try to help, but changes and cancellations cannot be guaranteed once production or fulfillment begins.
How does WELCOME15 work?
WELCOME15 gives eligible email subscribers 15% off one order. It is limited to one use per customer and cannot be combined with another discount.
How can I contact Velaya?
Use our Contact page and include your order number if your question is about an existing purchase. We aim to respond within two business days.