Our 14-day return window
If something is not right, contact us within 14 days of delivery to request a return. Please do not send an item back before your return has been approved.
Return eligibility
To be eligible, an item must be unused, unworn, and returned in its original condition and packaging. Proof of purchase is required.
Final-sale items, gift cards, and personalized or customized products cannot be returned unless they arrive damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos. We will review the issue and make it right.
Phone cases and apparel
Please confirm your phone model and apparel size before ordering. Selecting the wrong model, size, color, or finish does not count as a product defect, but an eligible unused item may still be returned within the return window.
Return shipping
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.
Exchanges and order changes
We cannot guarantee direct exchanges. The quickest option may be to return the eligible item and place a new order. Contact us immediately if you need to change or cancel an order; once production or fulfillment begins, changes may no longer be possible.